Terms and Conditions

Terms and Conditions 2018-10-09T14:34:44+00:00

TERMS AND CONDITIONS

If you wish to use Bike Adventure doo Belgrade’s services, please take time to carefully read these Terms and Conditions. Please note you will be asked to accept these Terms and Conditions entirely and confirm you fully understand its contents, before completing your booking. Accepting these Terms and Conditions is a pre-requisite to completing the booking and delivering the services by Bike Adventure doo Belgrade and in case you do not agree to these Terms and Conditions you will not be able to book a ride or receive services by Bike Adventure doo Belgrade. These Terms and Conditions are legally binding for both clients and Bike Adventure doo Belgrade.

If you have any further questions please check our FAQ page, which are integral part of our Terms and Conditions. You can also call us at +38163622914 (standard rates apply) or contact us via contact form by clicking here.

Responsibilities of Bike Adventure doo Belgrade

Bike Adventure doo Belgrade rents and leases sport equipment – bicycles over the internet (code 4791), in line with the technical specification and characteristics stated at Bike Adventure doo Belgrade and such rent includes a ride to the selected destination, a bike guide, helmet, alu-flats or Shimano SPD pedals, safety equipment, backpack, hydration and snacks.

Bike Adventure doo Belgrade is responsible to organize and deliver above service as indicated on Bike Adventure doo Belgrade website at the time booking is made. The high quality of service is guaranteed and clients have a right to submit a complaint any time during or after delivery of services by calling Bike Adventure doo Belgrade at +381636229140 (standard rates apply) or contact us via contact form by clicking here.

Bike Adventure doo Belgrade guarantees all provided equipment is technically sound, safe and pre-checked and are operating per producer’s specifications and requirements. In case clients decide to use any of their own equipment, including bikes, such equipment needs to be technically sound, safe and pre-checked and operating per producer’s specifications and requirements. Bike Adventure doo Belgrade reserves the right not to accept clients equipment, including bikes, if they do not comply with above requirements.

Prices and charge

All prices are expressed in Euros (EUR), however all payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in EUR into RSD according to the current exchange rate of the National Bank of Serbia. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site

Also the transaction will be executed immediately on completing the booking and authorizing your payment card.

VAT (Value added tax)

Bike Adventure doo is not in the VAT system. VAT is not calculated and charged in accordance with article 33 of the Serbian VAT Law.

Private/Corporate bookings

In case Private/Corporate bookings, there is no minimum number of participants, however a minimum of 5 rides will be charged to the client.

Product/Service Delivery

For all tours booked Bike Adventure doo will provide a transport – clients will be picked up at the location designated in the booking, taken to the desired destination and after the bike ride is completed the clients will be taken back at the pick up location. Bike Adventure doo only accepts locations within the city of Belgrade for all locations (or from Novi Sad for Fruška Gora bookings). For all other indicated pick up locations, Bike Adventure doo will reject the booking.

Transport

Clients will be transported by Bike Adventure doo Belgrade vehicles that comply to all regulatory and safety standards. No smoking is allowed in the Bike Adventure doo Belgrade vehicles.

Cancellation Policy

If you wish to cancel your booking you can do that by calling us at +38163622914 (standard rates apply) contact us via contact form by clicking here. Please note that in case you are cancelling the booking following policy applies:

100% refund 30 days in advance

80% refund 29-20 days in advance

50% refund 19-7 days in advance

0% refund less than 7 days in advance

If service is cancelled by Bike Adventure doo Belgrade you will be offered an alternate date/time/location. If you don’t agree to the offered alternate date/time/location, you will receive 100% refund.

Refund process

In the case of return of goods/services and the return of funds to the client who previously paid using payment card, in whole or in part, and regardless of the reason of the refund, Bike Adventure doo is obliged to make a refund exclusively through VISA, EC/MC and Maestro payment methods, which means that the bank will make a return of the funds at the request of Bike Adventure doo to the payment card user’s bank account.

Fitness requirements

Our rides are designed for riders of all skills and fitness levels, however you do need to be healthy, know how to ride a bike and be able to ride it. It is the responsibility of the clients to inform us on any restrictions , so our guides can plan the ride adequately and deliver to our client’s satisfaction. As we collect personal information please make sure you carefully read our Privacy and Personal Data Protection Policy, which is integral part of these Terms and Conditions.

Safety Standards

All ride participants, including Bike Adventure doo bike guides and clients need to adhere to our Safety Standards:

  • Always wear a helmet during the ride
  • Always test the brakes and the drivetrain prior to starting a ride and whether tires are properly inflated
  • Respect other cyclists and use hands for signaling
  • Pay attention to the environment
  • If you find yourself on the public road respect the traffic laws
  • If there’s low visibility or during night always have a white headlight and red taillight turned on

All ride participants need to listen and adhere to the instructions provided by Bike Adventure doo bike guides.

Responsibility of the Clients

Clients have a certain responsibility to Bike Adventure doo Belgrade and other clients on the ride. Clients are responsible for: understanding the conditions implied in the service, selecting a trip that is appropriate to their interests and abilities, preparing for the trip accordingly and having the proper clothes needed for the selected trip. In case client and his group fail to show up at the address stated in the booking by the client or is late more than 15 minutes from the indicated pick up time, Bike Adventure doo Belgrade reserves the right not to deliver the service to the client and his group and such client is not entitled to any refund.

A client may be not accepted for a ride or asked to leave a ride if the guide objectively decides that the person’s continued participation may prove damaging to the individual or to the well-being and enjoyment of other riders. Such clients are not entitled to any refund.

Reckless riding will not be tolerated on any of Bike Adventure doo Belgrade tours and such clients will be asked to leave a ride. Such clients are not entitled to any refund. In case bike or any piece of equipment provided by Bike Adventure doo Belgrade to the client is damaged by the client on purpose, Bike Adventure doo Belgrade has the right to charge the median retail value of such or similar equipment to clients payment card, and by accepting these Terms and Conditions clients agree to accept such charge.

Clients that are deemed to be under influence of alcohol and/or drugs will not be accepted by the guides. Such clients are not entitled to any refund.

Minimum client’s age required is 18, or 16 if the client is travelling with parents or legal guardian.

Disclaimer

Cycling can be HAZARDOUS AND INVOLVES THE RISK OF PHYSICAL INJURY OR DEATH attached to it and you acknowledge that cycling is an inherently dangerous sport and fully realize the dangers of participating in bicycle tour and FULLY ASSUME THE RISKS ASSOCIATED WITH SUCH PARTICIPATION INCLUDING, by way of example, and not limited to the following: the dangers of collision with pedestrians, vehicles, other riders, and fixed or moving objects; the dangers arising from surface hazards, equipment failure, inadequate safety equipment, equipment failure, THE RELEASEES’ OWN NEGLIGENCE, and weather conditions; danger of medical emergencies such as heart attack, stroke, or heat stroke; and the possibility of serious physical and/or mental trauma, injury, or death associated with cycling. Bike Adventure doo Belgrade and its employees shall not be liable for any damages relating to loss of property or injury of any kind, or death to any participant. It is the responsibility of each participant to take out travel and personal accident insurance cover. Therefore, you must be adequately insured against personal injury, medical expenses arising from accident or injury, property loss, theft or damage.

Bike Adventure doo Belgrade, its founders or employees shall not be liable for any delay or default in providing the service included in the tour if such delay or default is caused by conditions beyond its control including, but not limited to, Acts of God, Government restrictions, wars, insurrections and/or any other cause beyond the reasonable control of our company or its directors and employees. By reserving a tour or meeting your guide to join a tour with us you will be deemed to have accepted our terms and conditions of service of which this Disclaimer is part.

Privacy and Personal Data Protection Policy

While conducting its business Bike Adventure doo Belgrade fully complies with the Law on Personal Data Protection of the Republic of Serbia. In order to deliver its services with the required quality and prescribed characteristics, Bike Adventure doo needs to collect certain personal data from the clients.

Personal data collected, purpose of collection and processing:

I Billing Address data (required to identify the client):

  • First name and Last name – mandatory
  • Company name (if applicable) – not mandatory
  • Country – mandatory
  • Street address – mandatory
  • Town/City – mandatory
  • State/County – mandatory
  • Postcode/ZIP – mandatory
  • Phone – mandatory
  • E-mail address – mandatory

II Additional Information (required to determine the specifics of the service to be delivered)

  • Names and height of every participant (required to determine the adequate bike size, as we have sizes S, M, L and XL) – mandatory
  • Biking experience and current fitness level (required to determine the adequate bike route, in terms of length, duration and terrain configuration) – mandatory
  • Pick up address in Belgrade (required in order for our bike guides to pick you up and take you to the booked location) – mandatory
  • Custom pedal requirement – not mandatory

Legal basis of data collection, method of data use, identity of persons and types of persons using personal data:

The personal data of the clients are collected in line with the Law on Personal Data Protection of the Republic of Serbia, without previous consent from the clients in line with Article 12 point 2 of the above-mentioned Law, for the purpose of executing the obligation to deliver services and/or preparations to deliver services from Bike Adventure doo portfolio. Bike Adventure doo Belgrade and its authorized employees will have access to provided personal data and will use such personal data solely for the realization of the booked ride and delivery of purchased services. Client personal data will not be communicated to third parties at any time, except in the case of legal obligations, without the prior special consent of the clients. Persons that will have access to client’s personal data are exclusively employees and authorized persons of Bike Adventure doo. All personal data collected will be treated confidentially by Bike Adventure doo Belgrade and its employees. All data is stored on secure location accessible only with login credentials (username and password) which are not shared.

Rights of clients related to collection and use of the personal data:

The Client has the right to request in writing or verbally from Bike Adventure doo Belgrade to provide the information on processing, and provide all the information related to the client, including the following information:

  • Whether customer data is processed and which processing is performed
  • What information is being processed about the client
  • From whom information about the client is collected, i.e. who is the source of the data
  • For what purposes the customer data is processed
  • What is the legal basis for the data procession on the client
  • Who are the users on client’s data
  • What data or what kind of data about the client is being used
  • For what purposes client data is used
  • By what legal basis customer data is used
  • To whom the data is transferred
  • What data is being transferred
  • For what purposes data is transferred
  • By what legal basis, data is transferred
  • During what time the data is processed

The Client has the right to request from Bike Adventure doo a copy of the data that relates to him. The Client has the right to require Bike Adventure doo to update, supplement, refresh, or, delete data as well as termination and temporary suspension of processing. The client has the right to request deletion of the data if the purpose of the processing is not clearly defined, the purpose of processing is changed, the purpose of the processing is completed, the method of processing is not permitted, the data whose processing is disproportionate to the purpose, the data is incorrect and cannot be corrected and if the data is processed without consent or client’s authority.

After separate and explicit consent and application to Bike Adventure doo Newsletter, the client agrees to receive SMS and e-mail information on promotions and services of Bike Adventure doo Belgrade on a mobile phone and e-mail provided to Bike Adventure doo. After providing the consent to receive Bike Adventure doo Newsletter, the client has the right to withdraw his consent at any time and stop receiving the information mentioned above. and Bike Adventure doo must fulfill this requirement of the client. At no time receiving SMS and e-mail information by registration with Bike Adventure doo Newsletter is not related to personal information when booking a tour, i.e. personal data taken during the booking of the tour for the delivery of services will not be used for the needs of Bike Adventure doo Newsletter.

Bike adventure doo Belgrade will not process any data for any other purpose than stated in these terms and conditions. Bike Adventure doo will not condition the delivery of its service on providing any personal data that is not relevant to the services provided.

Clients have the right at any time to submit a complaint to the Commissioner for Information of Public Importance and Personal Data Protection in accordance with the above-mentioned Law on Personal Data Protection of the Republic of Serbia.

Protection of confidential transaction data

When entering payment card information, confidential information is transmitted via public networks in protected (encrypted) form using SSL protocol and PKI system, as currently state-of-the-art cryptographic technologies.

The security of the data during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete payment process is carried out on the bank’s pages. At no instances is the payment card information available to our system.

These Terms and Conditions are valid from 9th of October 2018.

Bike Adventure doo Beograd-Zemun

Sava Burica 14v

11080 Zemun, Belgrade

Serbia

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